At Portfolio Builder, we strive to offer a high-quality and
valuable service that helps you build a strong portfolio to showcase your work
and expertise. We want you to be completely satisfied with your purchase. This
Refund Policy outlines the conditions under which a refund may be provided and
the process to request a refund.
Eligibility for Refunds:
- 30-Day
Money-Back Guarantee: We offer a 30-day money-back guarantee on all
Portfolio Builder subscriptions and services. If you are not satisfied
with your purchase, you can request a full refund within 30 days from the
date of your original purchase.
- Unopened
Services: If you purchase any add-on services or features that have
not yet been used or activated, you may be eligible for a refund. Once
these services or features are accessed, they may no longer be eligible
for a refund.
- Service
Delivery Issues: If there is an issue with the delivery of the
services provided, such as delays or errors in portfolio setup, you may
request a refund. We will assess the situation and provide a refund if we
determine the issue is caused by our system or error on our part.
Non-Refundable Items:
- Completed
Work: Once a portfolio has been fully built, customized, or delivered
to you, refunds may not be issued unless the product does not meet the
specifications agreed upon during the purchase. This includes services
such as portfolio reviews or consultations that have been provided in
full.
- Custom
Design Services: Any custom design services, such as personalized
themes, logos, or other bespoke work, are non-refundable once the work has
been started. You will be notified of any progress before we move forward
with the project.
- Used
Subscriptions: If you have accessed more than 50% of the features or
used the service extensively, a refund may not be available. We recommend
thoroughly reviewing our platform during the trial period to ensure it
meets your needs before using the full service.
How to Request a Refund:
To request a refund, please follow these steps:
- Contact
Us: Email our customer service team at support@portfoliobuilder.com
within 30 days of your purchase. Provide your order details, including
your purchase confirmation number and a brief description of the reason
for your refund request.
- Provide
Feedback: While not required, we appreciate any feedback that can help
us improve our services. Your feedback will help us understand how we can
make your experience better.
- Refund
Processing: Once we receive your request, we will review the details
and verify if you meet the refund conditions. We will notify you of our
decision within 7 business days.
- Refund
Issuance: If your refund request is approved, we will process your
refund to the original payment method. Please allow up to 14 days for the
refund to appear in your account, depending on your bank or payment
provider.
Changes to the Refund Policy:
Portfolio Builder reserves the right to modify this refund
policy at any time. Any changes to the policy will be communicated through
updates on our website. It is your responsibility to review the policy
periodically.
Conclusion:
We are dedicated to providing you with the tools and support
to build an impressive portfolio. If you are not satisfied with our service, we
want to ensure a smooth and fair refund process. Please contact us within the
stated period, and we will do our best to resolve any concerns you may have.
